Creating and Managing Support Tickets in Uplink

In the Tickets tab, click Create Zendesk Ticket (b).

The Submit Ticket dialog appears.

Enter a subject line that briefly describes the issue, and a more detailed description, in the applicable fields. Use the toolbar below the description field to format your description using quotes, bulleted and numbered lists, various forms of emphasis and the heading tag. You can also insert links and images, if necessary. Use the provided markdown guide to write the description in markdown, if necessary.

Click Attach an image to attach an image file to your support ticket, or capture and attach a screenshot of the screen that gives the error.

Select a priority for your ticket, either Low, Normal or High priority, depending on the impact the error is likely to have on your business.

Select the case type that best describes the issue you are reporting:

Click Submit to send the support ticket to VAST Data Support.

In the tickets tab (a), select at the right side of the applicable ticket, and then select Edit.

The Edit Ticket window appears.

In the Ticket Details tab, edit the ticket details as necessary and click Save changes.

While reviewing the associated event, you might like to:

If you would like to be notified by email of all status updates to the ticket, enable the I'm assigned as a watcher slider.

If you want to add comments to the ticket, select the Comments tab, click +Add comment and add your comments to the ticket. You can format the comment in markdown or as plain text.

If the ticket involves the shipping of a replacement part, the Delivery Status tab may appear. You can select the Delivery Status tab to review the details and status of the shipment.