To contact the VAST Data support desk, click here.
Your issue will be classified by its level of impact on your business functions. You can expect a response within the time frame defined in our service level agreement (SLA):
|
Service Level |
Description |
Response Time |
|---|---|---|
|
Critical |
Severe problem affecting critical customer business functions |
Up to 30 minutes (24*7) |
|
High |
Customer job performance downgraded or severely limited |
Up to 2 hours (24*7) |
|
Medium |
Customer job performance largely unaffected |
Up to four local business hours |
|
Low |
Minimal customer job performance impact. Includes feature requests. |
Up to eight local business hours |
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